Privacy Policy

1. Purpose

Breathe Massage & Movement respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the **Australian Privacy Principles (APPs)

2. What information we collect

We may collect and store the following types of personal and health information:

- Personal details such as your full name, contact information (email, phone number, address, and date of birth.

- Health information including relevant medical history, medications, injuries, lifestyle details, and treatment notes.

- Booking and communication records between you and Breathe Massage & Movement (including emails and text messages).

- Website or social media interactions, if you contact us or engage through those channels.

3. How we collect information

Your information may be collected when you:

- Book an appointment (online, by email, phone, or in person);

- Complete an intake or consent form;

- Communicate with us via email, message, or social media; or

- Visit our website or booking platform.

4. Why we collect your information

We collect and use your information to:

- Provide safe and effective massage therapy and related services;

- Maintain accurate treatment and health records;

- Manage bookings, payments, and health fund claims;

- Communicate appointment reminders, updates, or follow-up information; and

- Comply with legal, professional, and health record-keeping obligations.

Your information helps ensure treatments are appropriate, safe, and tailored to your individual needs.

5. How we store & protect your information

All personal and health information is stored securely, in password-protected digital systems and is only accessible to authorised personnel.

We take all reasonable steps to:

- Prevent unauthorised access, misuse, loss, or disclosure of your information; and

- Keep your information accurate and up to date.

We retain client records for the minimum period required by law and securely destroy or delete information once it is no longer needed.

6. Disclosure of information

Your personal and health information will not be shared without your consent, except where required by law or in circumstances such as:

- Where it is necessary to prevent a serious threat to your health, safety, or that of others;

- When required by a court order or government authority; or

- When referring to another healthcare professional with your permission.

7. Accessing and correcting your information

You have the right to:

- Access the personal and health information we hold about you; and

- Request corrections if any details are inaccurate or incomplete.

Requests can be made in writing to [email protected], and we will respond within a reasonable timeframe.

8. Third-party services

Our website or booking platform may include links to third-party services (such as online booking systems, payment gateways, or social media).

Please note that we are not responsible for the privacy practices of these external providers. We encourage you to review their privacy policies when using their services.

9. Marketing & communications

From time to time, we may send you updates, offers, or information about services.

You can opt out of marketing communications at any time by emailing [email protected] or using the unsubscribe link where provided.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in law or practice. The most current version will always be available on our website.

11. Contact

If you have any questions, concerns, or complaints about our handling of your personal information, please contact:

Breathe Massage & Movement

Email: [email protected]

We will respond to your enquiry promptly and work with you to resolve any concerns.